Read our full Delivery Policy, which includes delivery information for customers, including important information about timeframes for delivery and order processing times.
For full information on returning an item to us, please read our Returns Policy.
Orders placed before 2:30 pm (GMT) during our business hours of Monday to Friday will normally be dispatched the same day, subject to stock. Orders placed after this time or outside our normal working day (see below) will be processed on our next working day. Please be aware that priority handling and dispatch will be given to all UK Mainland Guaranteed Next Day deliveries.
For this policy, we define a working day as any day within our normal business hours of Monday to Friday. This excludes Saturday, Sunday and UK Bank Holidays
Customers outside of our UK Mainland, Non-UK Mainland Groups, the European Zones, and in excluded areas for example in America, Australia, Greenland and the Middle East, etc should contact us for a bespoke delivery quote. So we can provide you with a quote please indicate the product(s) you require, our product code(s), quantities of each, and the full name, address and contact telephone number and email for the recipient.
We will endeavour to seek the service that offers the best value for money and this may take a little time. If you do not provide us with all the information requested above this will delay our quote as we will have to contact you to obtain this information.
We take the security of your payment information seriously and therefore we only offer payment services using a number of trusted payment gateways.
Please note that our payment gateway providers have their own Terms & Conditions and Security and Privacy Policies. We recommend customers familarise themselves with these by referring to the to the respective websites for details.