Privacy Policy

 

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our web store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about our web store, new products, special offers and other updates.

 

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at info@dsmedical.co.uk or writing to our postal address of DS Medical, Eagle Building - E2, Daedalus Park, Daedalus Drive, Lee-on-the-Solent.  PO13 9FX, United Kingdom.

 

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

 

SECTION 4 – STORE PROVIDER

Our store is hosted by VisualSoft Ltd. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Visualsoft’s data storage, databases and the VisualSoft systems. Where necessary, they store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then the payment gateway provider stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your card payment data is stored only as long as is necessary to complete your purchase transaction.  For the purposes of your security we do not retain card payment data in any format (electronic, paper or otherwise) once your transaction has been completed.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

SECTION 5 - THIRD-PARTY PROVIDERS & SERVICES

We may use third-party services in order to provide our products and services to you.  Such third-party services include, but are not limited to, payment gateways (e.g., Barclaycard, Amazon, Paypal), review sites (e.g., Trustpilot & Reevoo) and couriers (e.g., DPD, Parcelforce, Royal Mail).  Use of our website/service implies you consent for us to share relevant information with such third-parties for the purpose of providing our products and services.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.  The information we share with third-parties is not used by them for marketing purposes or for their sale to other third parties.

Some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.  For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using 128bit secure socket layer technology (SSL) and stored with AES-256 encryption, which helps provide a safe and secure website environment.

COOKIES

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. The websites www.aboutcookies.org and www.allaboutcookies.org will provide more information on cookies, should you wish to learn more.

 

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least 18 years of age.  If under 18, you may use this website only with the express consent of your parent/guardian.  By placing an order with us you confirm that you are at least 18 years of age or have the express consent of your parent/guardian.

 

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at info@dsmedical.co.uk or by writing to us using our postal address of DS Medical, Eagle Building - E2, Daedalus Park, Daedalus Drive, Lee-on-the-Solent.  PO13 9FX, United Kingdom.

 

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