DS Medical Delivery Policy

Orders placed before 2:30 pm (GMT) during our business hours of Monday to Friday will normally be dispatched the same day, subject to stock. Orders placed after this time or outside our normal working day (see below) will be processed on our next working day. Please be aware that priority handling and dispatch will be given to all UK Mainland Guaranteed Next Day deliveries.

Waiting in for a delivery of your online order to arrive is not ideal. That's why we use DPD, once your order is despatched, you will receive an email/text informing you that it’s been dispatched. 

You then have the option to re-arrange delivery or change address through the DPD link should you not be able to accept your parcel at the nominated time or place.

DS Medical are not liable for missed delivery times and dates, best endeavours apply.

Any returned deliveries will be charged a redelivery cost.

Nominated “Safeplace”

DS Medical does not accept responsibility for goods that are redirected or are left in nominated “safeplace” storage.  Courier terms are altered at this point of redirection, and it is agreed to by the customer to waive all rights of compensation and accept sole responsibility for goods left as directed.

UK Mainland Standard Delivery (2-3 working days)

Delivery for UK MAINLAND STANDARD is £4.95 (ex VAT)

If you have selected this delivery option your order will be delivered in 2-3 working days, starting from the date of dispatch.

Please make sure you are available at the delivery address provided. In the event that you are not in, our carrier will normally leave a delivery card. 

You will receive text and email notifications to modify your delivery if not available to accept delivery.

Please note the delivery time for this service is a guide only. 

This is not a next day service, please upgrade to our UK Mainland Next Day delivery. 

UK Mainland Standard Delivery is FREE for WEB orders over £75 ex VAT/£90 inc. VAT.

Working Day

For the purpose of this policy, we define a working day as any day within our normal business hours of Monday to Friday. This excludes Saturday, Sunday and UK Bank Holidays

Other Order Options

Next Working Day

  • DS Medical can provide a Next Working Day*, UK (Mainland) delivery services at £12 (ex VAT)**, subject to your order placed with us before 2.30 pm.

Saturday

  • DS Medical can provide Saturday delivery services at £24.00 (ex VAT)**, subject to your order being placed with us before 12 pm (noon) on Friday*

* Subject to stock availability, UK Mainland Only (excluding Northern Ireland)

** Per parcel ( Max. single parcel = 30kg)

Non-UK Mainland Standard Delivery (4-5 working days)

Delivery for NON-UK MAINLAND STANDARD is £15 (ex VAT)

If you have selected this delivery option your order will be delivered in 4-5 working days, starting from the date of dispatch. 

Please make sure you are available at the delivery address provided. In the event that you are not in, our carrier will normally leave a delivery card. 

Please note the delivery time for this service is a guide only. 

The delivery rate and options for this group apply to the following postcodes/destinations: Republic of Ireland;AB37;IV;HS;KA27- 28;KW;PA20-49;PA60-78;PH17-26;PH30-44;PH49-50;ZE;IM;TR21-25. Northern Ireland BT postcodes.

Additional information

Due to carrier restrictions, the following postcodes are excluded from UK Mainland Delivery rates:

  • All Republic of Ireland addresses
  • Northern Ireland (BT)
  • Highland and Island of Scotland postcodes (AB37;IV;HS;KA27-28;KW;PA20-49;PA60-78;PH17- 26;PH30-44;PH49-50;ZE)
  • All Isle of Man postcodes (IM)
  • All Isle of Scilly postcodes (TR21-25)
  • All Channel Island postcodes (GY & JE)

International Shipping – All Destinations Other than the United Kingdom

DS Medical are pleased to arrange delivery by one of our dedicated couriers.

  • Orders delivered outside the United Kingdom will be advised of a carriage charge by email shortly after we receive your order.
  • Carriage charges are charged at cost and are specific to each order as they are calculated based on weight and volume.
  • Your order will not be despatched until we receive confirmation and payment for the additional carriage charge.
  • Delivery times vary upon the destination. For further information or to request a quote please contact us.

Items That Incur Additional Carriage Charges

  • Unfortunately, due to the nature of certain items within our range, additional carriage charges are incurred. Any items that incur additional carriage charges will be clearly identified in the description of the product.
  • Any orders that contain these items will be advised of the additional carriage charge by email shortly after we receive your order.
  • Additional carriage charges are charged at cost.
  • Your order will not be despatched until we receive confirmation and payment for the additional carriage charge.
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