Supporting Professionals That Care
This is a summary of our delivery policy. We hope that it is clear, but if you still have questions about delivery from us please contact us here and a member of our team will be happy to help.
For Coronavirus (COVID-19) updates click here:
* European & Republic of Ireland Deliveries* We have been notified by our courier that they have paused European & Republic of Ireland deliveries due to delays and congestion at UK ports and more rigid requirements for channel crossings.
In view of this unprecedented set of circumstances, out of our control, we have temporarily paused European and Republic of Ireland delivery services. We apologise for the inconvenience this will cause and assure you that will reactivate European & Republic of Ireland Deliveries when we are confident we can despatch to you.
Order Threshold
Orders placed before 2:30pm (GMT) during our business hours of Monday to Friday will normally be dispatched same day, subject to stock. Orders placed after this time or outside our normal working day (see below) will be processed on our next working day. Please be aware that priority handling and dispatch will be given to all UK Mainland Guaranteed Next Day deliveries.
Working Day
For the purpose of this policy, we define a working day as any day within our normal business hours of Monday to Friday. This excludes Saturday, Sunday and UK Bank Holidays.
Rates and VAT
Please note all the delivery charges are shown here excluding VAT – charged at the prevailing UK rate. The current prevailing rate of VAT in the UK is 20%. This is subject to change without notification.
Our delivery rates are intended to cover all the costs of delivery to you. This includes the cost of packaging your order as well as shipping charges.
Courier "Safeplace" Deliveries
DS Medical do not accept responsibility for goods that are redirected or are left in nominated “safeplace” storage. Courier terms are altered at this point of redirection and it is agreed to by the customer to waive all rights of compensation and accept sole responsibility for goods left as directed.
UK Mainland Delivery (2-3 working days)
If you have selected this delivery option your order will be delivered in 2-3 working days, starting from the date of dispatch. Please make sure you are available at the delivery address provided. In the event that you are not in, our carrier will normally leave a delivery card. Please note the delivery time for this service is a guide only. This is not a next day service, please upgrade to our UK Mainland Guaranteed. Next Day service if you require your order more urgently or before the timeframe for our UK Mainland and Standard Delivery service. UK Mainland Standard Delivery is FREE for orders over £75 ex VAT/£90 inc. VAT.
UK Mainland Only Guaranteed Next Day Delivery (Next working day)
If you have selected this delivery option your order will be delivered next working day, starting from the date of dispatch. Please make sure you are available at the delivery address provided. In the event that you are not in, our carrier will normally leave a delivery card. Unfortunately, free delivery on orders over £75 ex VAT/£90 inc. VAT is not available for orders requiring UK Mainland Guaranteed Next Day Delivery. Guaranteed Next Day Delivery service is not available to addresses in Northern Ireland (BT postcodes).
UK Mainland Only Delivery (Saturday delivery) **Unavailable as of 25/03/2020**
If you have selected this delivery option your order will be delivered on Saturday, providing your order was received by us before the order cutoff time (see above) and subject to stock. Please make sure you are available at the delivery address provided. In the event that you are not in, our carrier will normally leave a delivery card. This service is not available to addresses in Northern Ireland (BT postcodes). Unfortunately, free delivery on orders over £75 ex VAT/£90 inc. VAT is not available for orders requiring UK Mainland Only Delivery (Saturday delivery).
Additional information
Due to carrier restrictions, the following postcodes are excluded from UK Mainland Delivery rates:
If you have selected this delivery option your order will be delivered in 4-5 working days, starting from the date of dispatch. Please make sure you are available at the delivery address provided. In the event that you are not in, our carrier will normally leave a delivery card. Please note the delivery time for this service is a guide only. This is not a next day service. Unfortunately, carrier restrictions mean a Guaranteed Next Day service is not available to this delivery group.
The delivery rate and options for this group apply to the following postcodes/destinations: Republic of Ireland; AB37; IV; HS; KA27- 28; KW; PA20-49; PA60-78; PH17-26; PH30-44; PH49-50; ZE; IM; TR21-25. Northern Ireland; BT38
Customers outside of our UK Mainland, Non UK Mainland Groups, the European Zones, and in excluded areas for example in America, Australia, Greenland and the Middle East, etc should contact us for a bespoke delivery quote. So we can provide you with a quote please indicate the product(s) you require, our product code(s), quantities of each, and the full name, address and contact telephone number and email for the recipient.
We will endeavour to seek the service that offers the best value for money and this may take a little time. If you do not provide us with all the information requested above this will delay our quote as we will have to contact you to obtain this information.
Read our full Delivery Policy, which includes delivery information for customers in our three European Zones, including important information about timeframes for delivery and order processing to these zones.
For full information on returning an item to us, please read our Returns Policy.
We take the security of your payment information seriously and therefore we only offer payment services using a number of trusted payment gateways.
Please note that our payment gateway providers have their own Terms & Conditions and Security and Privacy Policies. We recommend customers familarise themselves with these by referring to the to the respective websites for details.
